Terms & Conditions

Please read through the below terms and conditions carefully. While using our services you agree to abide by all the terms and conditions listed. 

We value your trust & respect your privacy. We are committed to safeguarding the privacy of our users / Customers while providing a personalized and valuable service. 

Willy Dawson Pvt Ltd owns “Grocurs”& “Grocurs Daily”. Company also owns www.grocurs.com as its domain name   

We only try to collect information which is needed to get the products delivered to you with utmost convenience. Details like Name, Address, Phone No, Email may be stored at our end as this helps us to get your products delivered correctly and effectively. 


Grocurs Wallet 

Value loaded in wallet is in INR only and it can only be used to purchase products available on www.grocurs.com & Grocurs Daily App. 

Wallet can be topped up by using COD / Debit cards/Credit Card/ Internet banking and any other medium as available on App. 

We reserve the right to limit or forfeit access to Grocurs Daily Wallet if there is any unauthorized or fraudulent transaction. 

Recharge by COD in Wallet loads the foresaid amount and you abide to pay the same amount to delivery person from Grocurs daily on the next immediate delivery. 



Products listed on the Site or App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order. 


Cancellation by Site / Customer 

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds 

Our Return and Refund policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills. 


You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e., wrong name or address or any other wrong information) any extra cost incurred by Willy Dawson for redelivery shall be claimed from you.  

That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.  

You will provide authentic and true information in all instances where such information is requested of you. Willy Dawson reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.  

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.  

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.  

That before placing an order you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.